Shipping policy
MINIMUM ORDER VALUE: $10
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SHIPPING CUT-OFF TIMES
Monday to Friday: 1:00pm* (AEDT/AEST)
(ACT/NSW Time)
*AEDT or AEST whichever one is relevant at the time.
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HOW MUCH DOES SHIPPING COST?
The cost of shipping depends on the size of your order and your location.
Orders Over $150 (Australia)
Australia Post (3-10+ business days): Free
Australia Post Express (2-7+ business days): From $19.95
Large Order (Australia)
Australia Post (3-10+ business days): From $14.95
Australia Post Express (2-7+ business days): From $19.95
Large orders = Order containing a bong.
Small Order (Australia)
Australia Post (3-10+ business days): $11.95
Australia Post Express (2-7+ business days): $14.95
Small orders = Very small bongs, spare parts, small scales or papers/wraps etc.
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HOW LONG WILL SHIPPING TAKE?
Australia Post Regular (3-10+ business days)
Australia Post Express (2-7+ business days)
If you would like a more accurate delivery time please use the Australia Post Delivery Calculator here, input your postcode along with ours "2609" to receive an up to date delivery approximation.
Shipping times are approximations only.
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WHEN WILL YOU SHIP MY ORDER?
We offer same day dispatch of orders placed and paid for before 1:00pm* (AEDT/AEST) Monday-Friday.
Orders are not shipped on weekends or A.C.T. public holidays.
*AEDT or AEST whichever one is relevant at the time.
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WHAT DELIVERY COMPANY WILL DELIVER MY ORDER?
Your order will be delivered either with Australia Post or Aramex Couriers, generally you get to choose who we send your order with by selecting the option you want during the checkout process. Free shipping will be delivered by the most cost effective method.
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IS YOUR PACKAGING DISCRETE?
Yes, your order will be delivered either in an unmarked cardboard box or in a courier satchel, there is no mention of Beefy's or Bong's on the outside of the package.
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TRACKING NUMBERS
Tracking numbers will be emailed to you From Beefy's and the courier company, please check your junk/spam folder if you have not received a tracking number by late evening.
Generally you will receive your tracking number in an email directly from the courier before we mark your order as shipped, this will happen approximately 1-2pm for Auspost and 3-5pm for our other couriers. The sender will be listed as Kezhar and not Beefy's.
Please allow 24 hours for the tracking to correctly display, it can sometimes take a while for the courier company to populate the tracking numbers by email.
All orders will have a tracking number.
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WHAT HAPPENS IF MY ORDER IS RETURN TO SENDER?
If your parcel is marked as return to sender due to incorrect address, refusal, not known at address etc. a fee of $13.43* (Regular) and $20.34* (Express) will be incurred. You will also have to repay the shipping fee** again, if you would still like your order to be delivered again.
*This is to cover the return fee we are charged by the freight companies, or the fee the freight company is charging at that time and may be subject to price changes.
**If you paid a subsidised shipping rate, you will have to pay the actual shipping rate on the second delivery as we have already lost money to ship your first order. Flat rate and express shipping are both subsidised (reduced) in price by us.
***If you would like a refund instead of us re-sending your order, you are responsible for all of the associated fee's, this includes the full cost of the original shipping and insurance, the cost we are charged by the freight company to return the parcel to us and if it was sent with Startrack and the item was carded and taken to the Post office the $9+ carded fee that we are charged will also be the responsibility of the customer. All associated costs will be removed from the refund.
