Shipping

Prompt delivery to all over Australia. Size of the package and location will determine the time it takes for you to receive your package. We use a range of delivery options to suit every location.

*We only ship within Australia, NO international orders.*

We cannot be held responsible for how long couriers and other shipping companies take to deliver parcels, we always try and select the best option but things like weekends, public holidays and major holidays such as Christmas etc. will always slow down delivery times. These delays are out of our control and if they do occur we apologise in advance.

All parcels are sent in plain packaging with no mention of our company or the included contents.

For a quick and accurate postage quote please add products to the shopping cart and select your state and add your postcode. There is no need to go through the whole registration process to receive the quote.

Information Required (for us to deliver your packages in a timely manner):

• Valid First and Last name.*
• Valid delivery address, please add your "suburb" and not your greater area. (Example; do not write Sydney when you are in Bankstown, we need your suburb)
• Valid email address. (this is where your invoice, tracking numbers will be sent and this will be the first place that we try and contact you in case of any problems.
• Valid phone number (we suggest starting your number with 0 and not +61 as this may prevent you from receiving tracking updates. Important in case we or the courier need to contact you)

*If you use a fake name, the courier company may deny you receiving your parcel as your real name does not match the delivery label. The customer is solely responsible for all charges if the parcel is returned to us.

Shipping Cut Off Times:

We promise to have your order processed and posted as quick as we possibly can, if we have received payment before 2:00pm** most orders will be shipped the same day, 2:00pm** is a safe guide and we always continue to process orders until closing time. Due to the fragile nature our products we require time to prepare them before the courier collects them and we suggest placing your order as early as possible. Express (Air) freight cut off time is before 2:00pm** as the couriers collect parcels much earlier than road freight.

• Express / Premium Courier – 2pm*
• Australia Post (Regular and Express) – 2pm*
• Flat Rate / Courier – 2pm*

*Couriers can sometimes collect parcels earlier than usual.
**AEDT or AEST whichever one is relevant at the time.

Shipping / Delivery Times

How Long Will Shipping Take?

Australia Post Regular (3-10+ business days)

Australia Post Express (2-7+ business days)

If you would like a more accurate delivery time please use the Australia Post Delivery Calculator here, input your postcode along with ours "2609" to receive an up to date delivery approximation. 

Shipping times are approximations only.

Tracking Numbers

Tracking numbers will be emailed to you From Beefy's and the courier company, please check your junk/spam folder if you have not received a tracking number by late evening.

Generally you will receive your tracking number in an email directly from the courier before we mark your order as shipped, this will happen approximately 1-2pm for Auspost and 3-5pm for our other couriers. The sender will be listed as Kezhar and not Beefy's.

Please allow 24 hours for the tracking to correctly display, it can sometimes take a while for the courier company to populate the tracking numbers by email.

All orders will have a tracking number.

Why haven't I received my tracking details?

There are only two reasons stopping you from receiving your tracking details.

1. The email address supplied on the order is incorrect or there is a spelling mistake. (Please note we only send tracking details to the email address supplied on the order. We do not supply tracking details to any other email address.)

2. The tracking email has gone to your spam/junk folder. Please check these folders if you have not received tacking details.

Tracking is supplied directly from the courier companies and from Beefy's, it is an automated service.

Signature On Delivery

All orders are now sent with "Signature Required" upon delivery.

Authority To Leave

By requesting "Authority to leave" on your order, you are solely responsible for your order once the courier has delivered the parcel.

If you mention in your order comments or by email communication that you would like your parcel left in a certain position or any such similar reference. This also includes selecting "Authority to leave? YES = Signature 'NOT' required." during the checkout process. This includes selecting "Authority to leave? YES = Signature 'NOT' required." in either your billing or shipping address.

If you select "Authority to leave? NO = Signature required." and then choose the shipping option of "No Signature" and opt not to pay the extra for "Signature on Delivery" your order will be delivered without the need for a signature and will be left on your property. If you would like your order delivered by air with a signature, you must select this option during the checkout process.

This shall be taken as you giving permission for "Authority to leave" and you will be solely responsible once the parcel has been delivered to your premises.

The courier needs access to your front door or somewhere safe to leave the parcel. This service is not for deliveries where access is restricted. Example: Gated communities and apartments/Units etc. without public access cannot use this service.

All communication is between you the customer and the courier once your order has been shipped.

If you ask for or select "Authority to leave" during the checkout process and you do not leave any instructions and your order is sent with Auspost. The general instructions of "Any safe place on my premises" will be added as your delivery instructions. (These are Auspost's general ATL instructions)

*If you do not know or understand what "Authority To Leave" (ATL) is, simply do not choose this option.*

Receiver Requested Safe Drop

If you request safe drop with Auspost, you have now taken responsibility of the parcel and this will be treated the same as if you gave "Authority to Leave" the parcel. Please refer to the above "Authority to Leave" article.

Delivery Instructions

We suggest keeping delivery instructions as short and clear as possible.

Example; “Please place behind pillar”

Beefy’s is not responsible for couriers not following your delivery instructions and will be treated as an “Authority to Leave” delivery.

PO Boxes and Parcel Lockers

Yes, we are able to deliver to PO Boxes, parcel lockers and Roadside delivery addresses.

PO Boxes and Parcel Lockers will be sent with regular Auspost service, expect longer delivery times.

If your order contains any flammable or dangerous products, i.e. Lighters or torches that are pre-filled, these items cannot be sent to P.O.Box's, Parcel Lockers or RSD (Road Side Deliveries) or with any Australia Post delivery.

Most of our larger torches such as "Blazer" are empty of butane and can be sent as normal, items that cannot be sent will be marked with a red coloured note on their product page.

Can I have my order delivered straight to an Australia Post Outlet / Address?

No, unless you have a PO Box, Parcel Locker or an arrangement with the Post Office they will refuse the delivery.

Do not assume your order will be sent with Auspost, we currently use four major freight companies. If you are sending your order to an Australia Post outlet, you must inform us during the checkout process. Otherwise your order may be sent with a different freight company who are unable to deliver to Australia Post outlets.

If your order is refused at an Australia post outlet, any excess freight fees will be the responsibility of the customer.

Can I pick up my order?

Maybe, it depends on your location.

No, we do not offer a click and collect option for the majority of Australian's.

Yes, A.C.T residents and customers visiting the area may select to pick up their  order from our shop in Fyshwick, ACT. Please wait until you have received the "Awaiting Pickup" email before heading to the shop to collect your order.

Free Shipping

If you are fortunate enough to receive free shipping, please note these orders will be sent with our most cost effective shipping methods.

Please do not expect express shipping, if you would like express shipping please select the express shipping option during the checkout process.

Express Shipping

Please select the Express Shipping option during checkout if you would like a quicker delivery. If the Express option is unavailable, your order or product may be to large to be sent be air or contains products that cannot be sent by air freight.

If your order contains any flammable or dangerous products, i.e. Lighters and torches it will be sent by road. These products cannot be sent by air.

Please contact us if you have any questions regarding this service.

*This is not a guaranteed overnight service and only orders that are able to fit in to satchels are eligible.

I want my order quickly

If you want or need your order fast we strongly suggest you choose the "Express" option during the checkout process.

Please note this is not a guaranteed Express post service, Beefy's Bongs Australia has no way to speed up or slow down the delivery process. All we can do is to promise that we will pack and ship your orders as soon as possible and then unfortunately the delivery is out of our hands.

What happens if my order is return to sender?

If your parcel is marked as return to sender due to incorrect address, refusal, not known at address etc. a fee of $11.90* (Regular) and $20.34* (Express) will be incurred. You will also have to repay the shipping fee** again, if you would still like your order to be delivered again.

*This is to cover the return fee we are charged by the freight companies, or the fee the freight company is charging at that time and may be subject to price changes.

**If you paid a subsidised shipping rate, you will have to pay the actual shipping rate on the second delivery as we have already lost money to ship your first order. Flat rate and express shipping are both subsidised (reduced) in price by us.

***If you would like a refund instead of us re-sending your order, you are responsible for all of the associated fee's, this includes the full cost of the original shipping and insurance, the cost we are charged by the freight company to return the parcel to us and if it was sent with Startrack and the item was carded and taken to the Post office the $9+ carded fee that we are charged will also be the responsibility of the customer. All associated costs will be removed from the refund.